b"travel arrangements, to third parties and public authorities such as banks andIf the organiser becomes insolvent after the start of the package and if transport credit card companies, customs or immigration if required by them, or as requiredis included in the package, repatriation of the travellers is secured. Great Rail by law. Certain information may also be passed on to security or credit checkingJourneys Limited provides insolvency protection for flight-inclusive holidays by Feelenchantedby Italy's colourful coasts. companies or insurance providers. The above applies to any sensitive informationvirtue of its ATOL, held with the CAA, under ATOL number: 3278, and for non-flight that you give to us such as details of any disabilities, medical conditions, or dietary/ packages with ABTOT (No. 5386). Please see clause 22 of our Booking Conditions religious requirements but we will obviously only pass these on where you providefor further information. Travellers may contact these entities if services are your explicit consent for us to do so.If we cannot pass on this information as setdenied because of our insolvency. Part 3: The Package Travel and Linked Travel Feelupliftedby the awe-inspiring Swiss Alps. out above, we may be unable to provide your booking or other services you haveArrangements Regulations 2018 can be found here:requested (for example, travel insurance). In making your booking, you consent tohttps://www.legislation.gov.uk/ukdsi/2018/9780111168479/pdfs/ukdsi this information being passed on to the relevant persons who may be outside the9780111168479 en.pdfUK. If you travel outside the UK, controls on data protection may not be as strong Feel themagicof Scandinavia's Northern Lights. as the legal requirements in the UK. Our AITO membershipGreat Rail Journeys Limited is a member of the Association of Independent Tour We would like to use your details for marketing purposes (e.g. sending youOperators, an organisation representing over 150 of Britains best specialist our brochures) and to pass them on to other companies within our group whotour operators. Members of AITO strive to create holidays with high levels of may also contact you for marketing purposes. If you do not wish to receive anyprofessionalism and a shared concern for quality, personal service and customer further information from us or other companies in our group please let us knowsatisfaction. The Association encourages the highest standards in all aspects this at the time you give us your details or, if you do not do so then, at any timeof tour operating and all members are fully bonded for clients protection, in subsequently. You are generally entitled to ask us (by letter or e-mail) what detailscompliance with UK and European regulations. Great Rail Journeys - like all other Feel everymomentwith Great Rail Journeys. of yours are being held or processed, for what purpose and to whom they may beAITO members - are also bound by the organisations Quality Charter. For further or have been disclosed. We promise to respond to your request within 30 days ofinformation about AITO visit www.aito.com or call 020 8744 9280.receiving your written request. In certain limited circumstances we may be entitled to refuse your request. To improve our service, calls may be recorded for trainingAITO Quality Charterand quality purposes. Please see our privacy policy for further information atAITO is the Association for independent and specialist holiday companies. Our https://www.greatrail.com/things-you-should-know/privacy-statement/ and ourmember companies, usually owner managed, strive to create overseas holidays policy on privacy and cookies at https://www.greatrail.com/things-you-should- with high levels of professionalism and a shared concern for quality and personal know/statement-on-cookies/. service. The Association encourages the highest standards in all aspects of tour operating.26. Law & JurisdictionEnglish law (and no other) will apply to your contract and to any dispute, claim orAITO sets criteria regarding ownership, finance and quality which must be satisfied other matter of any description which arises between us (claim) except as setbefore new companies are admitted to membership. All members are required out below. We both also agree that any claim (and whether or not involving anyto adhere to a Code of Business Practice which encourages high operational personal injury) must be dealt with under the ABTA or AITO Arbitration Schemes (ifstandards and conduct.the Scheme is available for the claim in questionsee clause 14) or by the Courts of England and Wales only unless, in the case of Court proceedings, you live inFinancial SecurityScotland or Northern Ireland. In this case, proceedings must either be brought inAn AITO member is required to arrange financial protection for all holidays and the Courts of your home country or those of England and Wales. If proceedingsother arrangements(including accommodation only) booked by customers with are brought in Scotland or Northern Ireland, you may choose to have your contractthe member under the AITO logo. This financial protection applies to customers and any claim governed by the law of Scotland or Northern Ireland as applicablewho are resident in the UK at the time of booking and to most overseas customers (but if you do not so choose, English law will apply). who have booked directly with the member. In doing so, the member must comply with UK Government regulations.27. Contact DetailsShould you need to contact us our contact details are as follows: Members are required to submit details of their financial protection arrangements By Mail: Great Rail Journeys Ltd, HQ Building, Hudson Quarter, Toft Green, Yorkto AITO on a regular basis.YO1 6JTBy Telephone: 01904 521900 Accurate brochures and websitesBy Email: grj@greatrail.com All members do their utmost to ensure that all their brochures and other publications print or electronic, clearly and accurately describe the holidays and Package Travel Information services offered. Professional service and continual improvements All members Part 1: General are committed to high standards of service and believe in regular and through The combination of travel services offered to you is a package within the meaningtraining of employees. Members continually seek to review and improve their of the Package Travel and Linked Travel Arrangements Regulations 2018.holidays. They listen to their customers and always welcome suggestions for Therefore you will benefit from all EU rights applying to the packages. We Greatimproving standards.Rail Journeys Limited, will be fully responsible for the proper performance of the package as a whole. Additionally, as required by law, we have protection in place toMonitoring Standardsrefund your payments and, where transport is included in the package, to ensureAITO endeavours to monitor quality standards regularly. All customers should your repatriation in the event that it becomes/they become insolvent. receive a post-holiday questionnaire from their tour operators, the results of Part 2: Key rights under the Package Travel and Linked Travel Arrangementswhich are scrutinised by the Association. In addition, customers can leave detailed Regulations 2018 feedback, accessible from the homepage of AITOs website, or via a direct linkTravellers will receive all essential information about the package beforesupplied by their AITO tour operator, about their holiday.concluding the package travel contract There is always at least one trader who is liable for the proper performance of allSustainable tourismthe travel services included in the contract Our members acknowledge the importance if AITOs Sustainable Tourism ethos,Travellers are given an emergency telephone number or details of a contact pointwhich recognises the social, economic and environmental responsibilities of tour where they can get in touch with the organiser or the travel agent operating. Travellers may transfer the package to another person, on reasonable notice and possibly subject to additional costs Customer relations The price of the package may only be increased if specific costs rise (for instanceAll members endeavour to deal swiftly and fairly with any issues their customers fuel prices), and if expressly provided for in the contract, and in any event not latermay raise. In the unlikely event that a dispute between an AITO member and than 20 days before the start of the package. a customer cannot be settled amicably, AITOs low-cost Independent DisputeIf the price increase exceeds 8% of the price of the package, the traveller maySettlement Service may be called upon by either side to bring the matter to a terminate the contract. If the organiser reserves the right to a price increase, thespeedy and acceptable conclusion. For further information about AITO visit www.traveller has a right to a price reduction if there is a decrease in the relevant costs aito.com or call 020 8744 9280. Travellers may terminate the contract without paying any termination fee and get a full refund of any payments if any of the essential elements of the package, other than the price, haschanged significantly. If before the start of the package the trader responsible for the package cancels the package, travellers are entitled to a refund and compensation where appropriate Travellers may terminate the contract without paying any termination fee before the start of the package in the event of exceptional circumstances, for instance if there are serious security problems at the destination which are likely to affect the package Additionally, travellers may at any time before the start of the package terminate the contract in return for an appropriate and justifiable termination fee If, after the start of the package, significant elements of the package cannot be provided as agreed, suitable alternative arrangements will have to be offered to the traveller at no extra cost. Travellers may terminate the contract without paying 3 any termination fee, where services are not performed in accordance with the contract and this substantially affects the performance of the package and the organiser fails to remedy the problem Travellers are also entitled to a price reduction or compensation for damages or WINNER both where the travel services are not performed or are improperly performedBEST ESCORTED TOUR OPERATORThe organiser has to provide assistance if the traveller is in difficulty If the organiser or the retailer becomes insolvent, payments will be refunded. TIROL, SWITZERLAND BOOKING CONDITIONS 115"