b'Cancellations by Us: All our escorted holidays are organised on the basis of aCommonwealth & Development Office issues regular advice and updates on their minimum number of clients (usually 15). In the unlikely event the holiday (whichwebsite at www.gov.uk/foreign-travel-advice which you are recommended to would include any individually purchased variations or extensions), has to beconsult before booking and again in good time prior to departure.cancelled because of insufficient numbers, you will be informed at least 60 days (90 days for European River Cruise and private train holidays) prior to departure.12. Our Liability to YouWe will not cancel your arrangements less than 60 days before departure (90 days(1) We will accept responsibility for the arrangements we agree to provide or for European River Cruise and private train holidays) except for reasons of Eventsarrange for you as an organiser under the Package Travel and Linked Travel Beyond Our Control or failure by you to pay the final balance. Arrangements Regulations 2018 (as amended) as set out below, and as such we are responsible for the proper provision of all travel services included in If we have to make a significant change or cancel, we will tell you as soon asyour package, as set out in your confirmation invoice. Subject to these booking possible and if there is time to do so before departure, we will offer you the choiceconditions, if we or our suppliers negligently perform or arrange those services of the following options: and we dont remedy or resolve your complaint within a reasonable period of time, and this has affected the enjoyment of your package holiday you may be entitled a. (for significant changes) accepting the changed arrangements; or to an appropriate price reduction and/or reasonable compensation. You must b. If available and where we offer one, accepting an offer of an alternative holidayinform us without undue delay of any failure to perform or improper performance (we will refund any price difference if the alternative is of a lower value but if theof the travel services included in this package. The level of any such price reduction alternative holiday is more expensive, you will be required to pay the applicableor compensation will be calculated taking into consideration all relevant factors price difference); orsuch as but not limited to, following the complaints procedure as described in c. cancelling or accepting the cancellation in which case you will receive a fullthese conditions and the extent to which ours or our employees or suppliers refund of all monies you have paid to us (including, where appropriate, the pricenegligence affected the overall enjoyment of your holiday. Please note that it is paid for any holiday extensions or additional service purchased from us andyour responsibility to show that we or our supplier(s) have been negligent if you included in your package). wish to make a claim against us.Please note the above options are not available where any change made is an(2) We will not be responsible for any injury, illness, death, loss (including loss of insignificant one. possessions and loss of enjoyment), damage, expense, cost or other sum or claim of any description whatsoever which results from any of the following:You must notify us of your choice within 7 days of our offer. If we do not hear from you within 7 days, we will contact you again to request notification of your choice.a. the act(s) and/or omission(s) of the person(s) affected or any member(s) of their If you fail to respond again, we will assume that you have chosen to accept thepartychange or alternative booking arrangements. b. the act(s) and/or omission(s) of a third party not connected with the provision of your holiday and which were unavoidable and extraordinary; orIn addition to a full refund of all monies paid by you, we will pay you compensationc. Events Beyond Our Control as defined in clause 10 above.in the following circumstances:(3) Please note we cannot accept responsibility for any services which do not a. if, where we make a significant change, you do not accept the changedform part of our contract. This includes, for example, any additional services or arrangements and cancel your booking facilities which your hotel or any other supplier agrees to provide for you where b. if we cancel your booking and no alternative arrangements are available We willthe services or facilities are not advertised in our brochure or on our website and not pay you compensation in the following circumstances: we have not agreed to arrange them as part of our contract and any excursion you a. where we make an insignificant change purchase during your holiday. Please also see clause 19 Excursions, Activities and b. where we make a significant change or cancel your arrangements (includingBrochure/Website Information.cancellation due to not reaching the minimum number of client bookings required to run your holiday) more than 60 days before departure (90 days for private train(4)We limit the amount of compensation we may have to pay you if we are found holidays) liable under this clause as follows:c. where we make a significant change and you accept those changed arrangements or you accept an offer of alternative travel arrangements (a) Loss of and/or damage to any luggage or personal possessions and money:d. where we have to cancel your arrangements as a result of your failure to makeThe maximum amount we will have to pay you in respect of these claims will be full payment on time; the greater of:e. where the change or cancellation by us arises out of alterations to the confirmed(i) an amount equivalent to the excess on your insurance policy which applies to booking requested by you; this type of loss per person in total because you are required to have adequate f. where we are forced to cancel or change your arrangements due to Eventsinsurance in place to cover any losses of this kind; or Beyond Our Control (see clause 10). (ii) the amount payable by the supplier under their own terms and conditions.(b) Claims not falling under (a) above and which dont involve injury, illness or In any of the circumstances referred to above we will not be liable for the cost ofdeath: The maximum amount we will have to pay you in respect of these claims is any service (such as, but not limited to, flights, hotels and connecting rail travel)up to three times the price paid by or on behalf of the person(s) affected in total. which is purchased in connection with any holiday but which is not booked throughThis maximum amount will only be payable where everything has gone wrong and us, or for any related expenses such as cancellation charges or amendment fees foryou or your party has not received any benefit at all from your booking.any service which cannot be used or has to be cancelled or amended as a result of(c) Claims in respect of international travel by air and rail, or any stay in a hotel:our having to cancel or make a significant change to any holiday. (i) The extent of our liability will in all cases be limited as if we were carriers under the appropriate Conventions, which include The Warsaw/Montreal Convention If we become unable to provide a significant proportion of the arrangements(international travel by air); The Berne/Cotif Convention (with respect to rail travel) that you have booked with us after you have departed we will, if possible, makeand The Paris Convention (with respect to hotel arrangements). You can ask for suitable alternative arrangements for you at no extra charge and where thosecopies of these Conventions from our offices. In addition, you agree that the alternative arrangements are of a lower standard, provide you with an appropriateoperating carrier or transport companys own Conditions of Carriage will apply price reduction to you on that journey. When arranging transportation for you, we rely on the terms and conditions contained within these international conventions and those 10. Events Beyond Our Control Conditions of Carriage. You acknowledge that all of the terms and conditions Except where otherwise expressly stated in these booking conditions we willcontained in those Conditions of Carriage form part of your contract with us, as not be liable or pay you compensation if our contractual obligations to you arewell as with the transport company and that those Conditions of Carriage shall be affected by Events Beyond Our Control. For the purposes of these bookingdeemed to be included by reference into this contract.conditions, Events Beyond Our Control means any event beyond our or our(ii) In any circumstances in which a carrier is liable to you by virtue of the Denied suppliers control, the consequences of which could not have been avoided evenBoarding Regulation 2004, any liability we may have to you under our contract with if all reasonable measures had been taken. Examples include, warfare and acts ofyou, arising out of the same facts, is limited to the remedies provided under the terrorism (and threat thereof), civil strife, significant risks to human health suchRegulation as if (for this purpose only) we were a carrier.as the outbreak of serious disease at the travel destination, epidemics, plagues or(iii) When making any payment, we are entitled to deduct any money which you pandemics (including but not limited to the ongoing effects of Covid-19 and/or anyhave received or are entitled to receive from the transport provider or hotelier for other strain of the coronavirus) or natural disasters such as floods, earthquakesthe complaint or claim in question.or weather conditions which make it impossible to travel safely to the travel(d) Claims in respect of international travel by sea or inland waterwaydestination or remain at the travel destination, the act of any government or other national or local authority including port or river authorities (including any impactTravel by sea is governed by the provisions of the Convention Relating to the to travel or other arrangements as a result of the United Kingdom having left theCarriage of Passengers and their Luggage by Sea 1974 as amended in 1976 (the European Union), industrial dispute, lock closure, natural or nuclear disaster, fire,Athens Convention) and, where applicable, EU Regulation 392/2009 relating to the chemical or biological disaster, unavoidable technical problems with transport andLiability of carriers of passengers by sea in the event of accidents. The extent of all similar events outside our or our supplier(s) control. our liability will in all cases be limited as if we were the Contracting Carriers under the Athens Convention and/or EU Regulation 392/2009.11. UK Government Foreign, Commonwealth & Development Office Advice The Athens Convention and EU Regulation 392/2009 limit the carriers liability for You are responsible for making yourself aware of UK Government Foreign,death or personal injury or loss or damage to luggage and makes special provision Commonwealth & Development Office advice and warnings in regard to the safetyfor valuables. It is presumed that luggage has been delivered to you undamaged of the countries and areas in which you will be travelling to and to make yourunless written notice is given to us and/or the carrier;own decisions accordingly. Global and political situations do change. Your safetya. in the case of apparent damage, before or at the time of disembarkation or is our first consideration and if the UK Government Foreign, Commonwealth &redelivery; orDevelopment Office advises against travel to a certain country, we will act on thisb. in the case of damage which is not apparent or of loss, within 15 days from advice. the date of disembarkation or redelivery or from the time when such redelivery should have taken place. Damages for cabin luggage payable by the carrier are If such advice is to avoid or to leave a particular country or area this maylimited up to the Athens Convention limit of 833 Special Drawing Rights (SDRs) constitute Force Majeure (as described in clause 10). The UK Government Foreign,or 2250 SDRs if EU Regulation 392/2009 applies. Any liability in respect of death 112'