b'5. Holiday Prices The cancellation charges below have been calculated as a pre-estimate of the Please note changes and errors occasionally occur. We reserve the right tolosses we would incur in the event you cancelled your holiday within the stipulated increase/decrease and correct errors in advertised prices at any time beforetime period. The scale of cancellation charges is as follows:your holiday is confirmed. Before you make a booking, we will give you the basic price for your chosen holiday. You should check all details before you make your booking. Upgrades, holiday extensions or any other variation which you haveEuropean River Cruise andAll other holidaysrequested are on a request basis with our suppliers and subject to availability, andprivate train holidaysprices for these will only be confirmed once the prices and availability has been confirmed by our suppliers. For all holidays, once you have accepted the basic91 days or earlier** Loss of deposit* Loss of deposit*price and a booking has been confirmed, that price is fully guaranteed and will notFrom 61 to 90 days 50% of final invoice Loss of deposit*be subject to any surcharges. From 41 to 60 days 65% of final invoice 35% of final invoice6. Suitability of the Tour and Behaviour From 28 to 40 days 75% of final invoice 60% of final invoiceWe reserve the right in our absolute discretion to terminate without priorFrom 14 to 27 days 100% of final invoice 85% of final invoicenotice the holiday arrangements of any customer whose behaviour is such that it causes or is likely to cause, in our reasonable opinion, or in the opinion of13 days or less prior to departure 100% of final invoice 100% of final invoiceany Tour Manager (if on an escorted holiday) or any other person in authority, distress, damage, danger or significant annoyance to any third party, or damage*Loss of Deposit means the loss of the full brochure deposit amount, including the to property. In these circumstances all our obligations to you under our contractoutstanding balance of any low deposit payment you have made, and includes or otherwise will cease, full cancellation charges will apply and we will not beloss of any additional deposit paid for holiday variations and holiday extensions as liable for any refund, compensation or costs incurred by you whatsoever. Youreferred to in clause 2.and/or your party may also be required to pay for loss and/or damage caused by your actions and we will hold you and each member of your party jointly and**Certain holiday arrangements may have earlier dates at which cancellation individually liable for any damage or losses caused by you or any member of yourcharges would apply. You will be advised of these dates at the time of booking party. Full payment for any such damage or losses must be paid directly to theyour holiday.hotel manager or other supplier prior to departure. If you fail to make payment,We will deduct the cancellation charge(s) from any monies you have already paid you will be responsible for meeting any claims (including legal costs) subsequentlyto us.made against us as a result of your actions together with all costs we incur in pursuing any claim against you. Our tours can be physically demanding and weDepending on the reason for cancellation, you may be able to reclaim these also reserve the right to terminate your holiday where, in the reasonable opinioncancellation charges (less any applicable excess) under the terms of your insurance of any person in authority (including office staff or your Tour Manager when youpolicy. Claims must be made directly to the insurance company concerned. Where join your escorted holiday), your physical condition means you are unable or likelyany cancellation reduces the number of full paying party members below the to be unable to cope with the tour or to experience significant difficulties in doingnumber on which the price, or any concessions agreed for your booking were so. It is your responsibility to disclose an accurate account of your mobility andbased, we will recalculate these items and re-invoice you accordingly. Any such all other relevant information relating to your health and fitness at the time ofadditional costs are not cancellation charges.booking. You must advise us of any change to your level of mobility or health and fitness between booking your holiday and departing on your tour. Please also seePlease note certain arrangements may not be amended after they have been clause 17 and clause 18. confirmed and any alteration or cancellation could incur a cancellation charge of up to 100% of that part of the arrangements in addition to the charge above.7. Alterations to Your Booking and Booking TransfersPlease notify us in writing if circumstances arise whereby you wish to transfer toShould one or more member of a party cancel, it may increase the per person another available holiday, depart on a different date or make other alterations toholiday price of those still travelling and you will be liable to pay this increase.your confirmed holiday. Note that any transfer requests to an alternative holiday (as distinct from transfers of bookings to other individuals, which are dealt withCancellation by You due to Unavoidable & Extraordinary Circumstances:below) of less than 85% of the value of your original booking will be regarded as a cancellation and cancellation charges as set out in clause 8 will be payable. AnyYou have the right to cancel your confirmed arrangements before the departure alterations requested 60 days or more (90 days or more for European River Cruisedate without paying the above cancellation charges in the event of unavoidable and private train holidays) prior to departure will be subject to an alteration feeand extraordinary circumstances occurring at your holiday destination or its of 125 per person, together with costs or charges incurred or imposed by anyimmediate vicinity and significantly affecting the performance of the arrangements of our suppliers. Any alteration to your booking requested less than 60 days (90or significantly affecting transport arrangements to the destination. In these days for European River Cruise and private train holidays) prior to departure willcircumstances, we shall provide you with a full refund of the monies you have be regarded as a cancellation and cancellation charges as set out in clause 8 willpaid but we will not be liable to pay you any compensation. Please note that be payable. Please note costs could increase the closer to the departure dateyour right to cancel in these circumstances will only apply where the Foreign, that changes are made and you should therefore contact us as soon as possible.Commonwealth & Development Office advises against travel to your destination Certain arrangements, such as low-cost flight bookings, may not be amended afteror its immediate vicinity. For the purposes of this clause, unavoidable and they have been confirmed and any alteration could incur a cancellation charge ofextraordinary circumstances means warfare, acts of terrorism, significant risks to up to 100% of that part of the arrangements. human health such as the outbreak of serious disease at the travel destination or natural disasters such as floods, earthquakes or weather conditions which make it Transfer of Booking to Another Individual (i.e. name changes) impossible to travel safely to the travel destination.If any member of your party is prevented from travelling, that person(s) may transfer their place to someone else, subject to the following conditions: This clause 8 outlines the rights you have if you wish to cancel your booking. Please note that there is no automatic statutory right of cancellation under the Consumer a. that person is introduced by you and satisfies all the conditions applicable to theContracts (Information, Cancellation and Additional Charges) Regulations 2013.arrangements;b. we are notified not less than 7 days before departure; 9. Changes and Cancellations by Usc. you pay any outstanding balance payment at the time due, an amendment feeWe start planning the holidays we offer many months in advance and occasionally, of 125 per person transferring, as well as any additional fees, charges or otherwe have to correct errors and/or make changes to the information contained in costs arising from the transfer (including those imposed by our suppliers); and our brochures, our website and other details, both before and after bookings d. the transferee agrees to these booking conditions and all other terms of thehave been confirmed, and also cancel confirmed bookings (which would for the contract between us. avoidance of doubt expressly include any variations or extensions booked by you and which are part of the package and your confirmed booking). Whilst we always You and the transferee remain jointly and severally liable for payment of all sums.endeavour to avoid changes and cancellations, we must reserve the right to do so.If you are unable to find a replacement, cancellation charges as set out in clause 8 will apply in order to cover our estimated costs. Please note that occasionally due to events outside our control, including but Otherwise, no refunds will be given for passengers not travelling or for unusednot limited to adverse weather conditions or where the cruise cannot dock in the services. expected port due to unexpected circumstances, we may have to make changes to your itinerary with little or no notice. Such changes will be considered an Important Note: Certain arrangements may not be amended or transferred afterinsignificant change except where the change results in you missing out on one or they have been confirmed and any alteration could incur a cancellation charge ofmore major destination from your itinerary.up to 100% of that part of the arrangements.Insignificant Changes by Us: An insignificant change is any change, which is not a 8. Cancellation by You Before Departure significant change as referred to below.Should you wish to cancel your holiday, notice can be given verbally but must be followed up in writing by the party leader. Your notice of cancellation will only takeSignificant Changes by Us: A significant change is any change which, taking account effect when it is received in writing by us. of the information you have given us at the time of booking or which we can reasonably be expected to know as a tour operator, we could reasonably expect Since we incur costs in cancelling your arrangements, you will be required toto have a significant effect on your confirmed holiday. Occasionally, we have to pay the applicable cancellation charges up to the maximum shown below. Themake a significant change before departure such as a change of accommodation amount of the cancellation fee depends upon the date when the written noticeto that of a lower official classification or standard for the whole or a major part of of cancellation is received by us. Where the cancellation charge is shown as athe time you are away, a change of accommodation area for the whole or a major percentage, this is calculated on the basis of the total cost payable by the person(s)part of the time you are away, a change of outward departure time or overall cancelling, excluding insurance premiums arranged through us and amendmentlength of time you are away of twelve or more hours, a change of UK departure charges which are not normally refundable. point to one which is significantly more inconvenient for you or a significant change of itinerary missing out one or more major destination substantially or altogether.BOOKING CONDITIONS 111'